Time to Reflect – What makes a trusted leader ?

With Hayley Clare

The 5 C’s of a trusted leader…

Building trust is something anyone wanting to be a successful leader must do. Trust underpins every relationship in the workplace – between boss and employee, between colleagues, and between businesses. Trust isn’t something that is inherent; it must be forged through consistent action. While there are many ways to become a trusted leader, they typically have some common traits, known as the “Five Cs.”


As a committed leader you are someone who is loyal to the cause, the vision, and their team. You persevere despite setbacks, are committed and build the trust of those around you by staying present, engaged, and positive. Commitment is the number one thing that you as a leader can demonstrate, building trust.


As a trustworthy leader you are connected to those who look up to you. Resist the temptation to get bogged down in the day-to-day grind and become neglectful of those who depend upon you. Never come off as distant or detached in your leadership role. You need to be willing to take some time away from your daily commitments enabling you get to know your team members in a meaningful way. This helps them see you as a trusted person who cares about them and values their involvement.


A trustworthy leader gets to know their employees, you listen to their concerns, and responds in a meaningful way – each and every time. This doesn’t mean coddling them; a trustworthy leader expects their team members to perform their jobs professionally. But you know that no one is perfect, people make mistakes, suffer hardships, and sometimes just need to know that someone cares. A great leader “has the back” of each member of their team.

Consistency of trusted leaders

Consistency for a leader is key. As a trusted leader you maintain a calm and collected demeanour, even under fire. Your staff are therefore more likely to approach you with their great ideas, as well as with their legitimate concerns. Maintaining consistent expectations, and reacting in a consistent manner enables you to build trust with your team.


A trusted leader invests time in getting to know the issues, expanding their skills, and participating in continuous learning. You do not pretend to be an expert in all things. You surround yourself with skilled, knowledgeable people and rely on their expertise. Your employees trust you for being straightforward and honest.

Remember: “Success is not final, failure is not fatal: it is the courage to continue that counts.” –Winston Churchill

Get in touch with us today to find out how we can help you become that great leader.  The one your staff look up to.  The one they can trust.

About the Author

Time to Reflect – What makes a trusted leader ? with Hayley Clare, published on 14/02/2022.